Reviews from customers who have stayed with us
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Rating out of 5: 4.57 Unique ID(97530581) Guests Name: James Guest was traveling as: Solo leisure traveller
Good stuff: central to atractions,clean,
Bad stuff: street noise
Overall: this hotel was easy to reach from waverly station,all the main attractions are easily acseable,
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Rating out of 5: 4.43 Unique ID(97748716) Guests Name: Anonymous Guest was traveling as: Group of work colleagues
Good stuff: attitude of staff comfort of rooms
Bad stuff: the large sash windows rattled in the wind all night and kept me awake!
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Rating out of 5: 4.14 Unique ID(97818625) Guests Name: Glenn Guest was traveling as: Mature couple
Good stuff: Central location
Overall: Partner has previously stayed at this hotel. Slight refurbishment going on, some of the staff had limited English communication skills.
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Rating out of 5: 3.43 Unique ID(99544417) Guests Name: Anonymous Guest was traveling as: Group of adult friends
Good stuff: the accommodation was generally pleasant and appealing
Bad stuff: The curtains did not fit the windows correctly and there was no blind/curtain at the bathroom window.
Overall: We felt that the provisions in the bathroom were a bit sparse,ie no shower hat, body lotion.We did expect these from a hotel in this bracket. The parking facilities are rather awkward therefore clear, concise directions would have been an advantage.We had a lot of luggage as we were part of a wedding party and it was very inconvenient not knowing where the car park was in relation to the hotel.It was also very inconvenient not being able to pull up closer to the hotel in order to drop the luggage off or not being advised in advance that this was the case.
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Rating out of 5: 3.86 Unique ID(99050405) Guests Name: Anonymous Guest was traveling as: Young couple
Good stuff: the size of the rooms and the location
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Rating out of 5: 4.29 Unique ID(99203859) Guests Name: richard Guest was traveling as: Solo business traveller
Good stuff: Very good location with super view from room, bar and restaurant. Excellent breakfast.
Bad stuff: Small room.
Overall: Very convenient location for travel by train or bus and for visiting both the New Town and the castle and Old Town.
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Rating out of 5: 4.0 Unique ID(3304586806) Guests Name: Elizabeth Guest was traveling as: Family with older children
Good stuff: Very central with easy access to all parts fo the city. Friendly and efficient service. Lovely room overlooking Princes Street. Clean bathroom and lovely shower with plenty of hot water.
Bad stuff: Rather pricey - but I'm probably just out of touch!
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Rating out of 5: 4.57 Unique ID(3304322149) Guests Name: Ian Guest was traveling as: Other
Good stuff: The room was good. The food was excellent.
Bad stuff: Car parking. Reception, you had too quew on stairs very dangerous. the tv in the room should be on the wal so you can see it when you are in bed.
Overall: The main point is the car parking, or more to the point how you unload your car. You should let customers bring there bags in from the back where you receive your deliveries from. They could then go park their car then come back.
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Rating out of 5: 5.0 Unique ID(3304234244) Guests Name: Anonymous Guest was traveling as: Group of adult friends
Good stuff: exceptional value for money, everything was just right, the room, the staff everything.
Bad stuff: none
Overall: I have never stayed in a hotel before. I booked it on the internet and I didn't really know what to expect. I was quite dubious because my friend who is recently widowed came with me and I was hoping it was all going to be ok because I wanted it to be ok for her sake. She worries alot and I didn't want this to be the case. The hotel was so convenient for the station as we came by train. We were able to leave our luggage and go off and explore Edinburgh as niether of us had been there before. We had a wonderful time and everything was perfect, the staff were very obliging, the room was first class and when we went to see a show on the Wednesday evening our evening meal was served so efficiently that we got their on time without having to rush . When we checked out we were again able to leave our luggage and enjoy the day round Edinburgh Castle before we departed for the train home again. Thankyou Old Waverley for making our stay so lovely.
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Rating out of 5: 4.43 Unique ID(3304107373) Guests Name: william Guest was traveling as: Group of adult friends
Good stuff: great view of castle and Princes Street from room 314.
Bad stuff: better choice of dinner for vegetarians.
Overall: overall we had an enjoyable and leisurely stay and may use this hotel again if needing an overnight stay.
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Rating out of 5: 4.86 Unique ID(2884410) Guests Name: Thomas Guest was traveling as: Mature couple
Good stuff: roomy and value for money
Bad stuff: windows when closed very draughty
Overall: one thing stood out was the service of ALL the staff a very enjoyable stay and when we visit again we will use the same hotel
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Rating out of 5: 2.43 Unique ID(1768698) Guests Name: Anonymous Guest was traveling as: Group of adult friends
Good stuff: Central to the city
Bad stuff: Decoration of rooms, electrical equipment and plumbing.
Overall: Staff were friendly and very helpful, but for the price of the accommodation the rooms were of very poor quality. The first room I was shown was dreadful and it was fortunate that I was able to change rooms.
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Rating out of 5: 2.57 Unique ID(2580578) Guests Name: Peter Guest was traveling as: Mature couple
Good stuff: The convenient location to all tourist activities in Edinburgh.
Bad stuff: Customer care.
Overall: Our room at the time of our visit is probably not representative of the whole hotel. The room we had was adequate for our use however it overlooked the back street where the refuse collectors start work as early as 4.00am and are by nature of their work very noisy. At the time of our stay the room next door was being refurbished. The builders started work at 8.00am and were also very noisy. Our room should not have been used during rebuilding works for paying guests.
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Rating out of 5: 3.71 Unique ID(2442040) Guests Name: Anonymous Guest was traveling as: Family with older children
Good stuff: Helpful, polite staff; manager for morning breakfast was humorous and welcoming; great location with easy walking access to Old Town, New Town and train station.
Bad stuff: General state of repair, door knobs, plumbing; eggs at breakfast seemed like powdered eggs (expensive breakfast)
Overall: The staff was helpful and well-prepared for dealing with the difficult situations pertaining to G8-related demonstrations occurring while we were there. They provided security yet were reasonable about allowing guests access into and out of the hotel.
Although the accomodations were adequate, the hotel seemed rather expensive relative to US standards. I am assuming that this is because the wonderful location is hard to beat.
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Rating out of 5: 2.29 Unique ID(2462790) Guests Name: Angelo Guest was traveling as: Group of adult friends
Good stuff: Location
Bad stuff: Staff friendliness; staff effenciency particularly during check in and out
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Rating out of 5: 3.43 Unique ID(2355990) Guests Name: Anonymous Guest was traveling as: Family with older children
Good stuff: Location, historic architechture
Bad stuff: Elevator too small, quality of breakfast could be better
Overall: Steps from street up to concierge difficult to manage with luggage. Great location, old style hotel, but renovations a little amateurish. Overall a good central place but not exceptional quality.
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Rating out of 5: 3.71 Unique ID(2256260) Guests Name: Anonymous Guest was traveling as: Mature couple
Good stuff: Hotel location perfect. View from room excellent. Both bedroom and bathroom spacious. Convenient to have coffee making facilities in room.
Bad stuff: Bathroom needs updating. Bath slow to drain, mould on grouting in bathroom, Taps in sink difficult to turn off completely. Tv remote control not working properly. Scuff marks on bedroom walls, and general need to redecorate room.
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Rating out of 5: 3.71 Unique ID(2098981) Guests Name: Barry Guest was traveling as: Solo leisure traveller
Good stuff: Central location
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Rating out of 5: 3.43 Unique ID(1888137) Guests Name: richard Guest was traveling as: Young couple
Good stuff: the central location and the offer price
Bad stuff: dinner was disappointing menu items unavailable. bar area very cold
Overall: the location of the hotel was ideal for shopping and the main attractions of central Edinburgh. The rooms were clean and comfortable although the bathroom could do with an update. Whilst the evening meal was satisfactory it was disappointing to be told several chioces on the a la carte menu were unavailable. The food served aslo was disappointing as the mushroom and rocket starter was infact mushroom and iceberg lettuce and there was no difference in the plate steak and fillet steak accompanyments although they were differently described in the menu. Bar area too cold to sit in and no heating could be felt. We would have stayed at the bar longer but had to retreat to the room for warmth!
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Rating out of 5: 3.86 Unique ID(1960655) Guests Name: Anonymous Guest was traveling as: Solo business traveller
Good stuff: Location
Bad stuff: Stairs from the street not good for disabled or carrying heavy cases.
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